Well, after a small incident on my part, I have been banned from using Google AdWords… for life. After lengthy discussion on a few message boards about the incident, and numerous contacts to customer support, it finally blossomed on what it was that I did to allegedly deserve this banning. (Note: sorry about some of the language in here… I am venting).

First of all, Google’s customer service is filled with a bunch of mindless robots who do not do a damn thing to help resolve an issue (at least the 5+ people I talked to couldn’t). I’ll explain what I did wrong at the end, and it truly was an extremely trivial problem.

Customer Service Discussions

Jeremy: I have no idea why. I was under the assumption that you are allowed to have multiple AdWords accounts as long as they are linked through a Client Account and are not promoting the same general keywords/offers. If that is not the case, then that is the only thing I can think of
Ryan V: I have reviewed your recent email and chat discussions, and I can confirm that a team of AdWords specialists reviewed your account and found that you violated our terms and conditions. I cannot elaborate beyond what has already been communicated to you.

Thanks Ryan, glad I can count on you! It gets better…

Jeremy: So, would I get in trouble if I created a new account? The only thing is I have 3 different AdWords accounts AND NONE are working
Ryan V: I understand. Since these accounts are suspended you will no longer be able to advertise with Google AdWords.
Jeremy: WHAT
Jeremy: There is NOTHING I can do to be reinstated? This is RIDICULOUS! I don’t even know what I did wrong!
Ryan V: I understand, however I suggest reviewing our terms and conditions at the following link, https://adwordssux.google.com/select/tsandcsfinder for further insight.

I understand banning my current accounts, but to kick me out for life? Give me a break guys…

Ryan V: We thank you again for your understanding and compliance with this decision.
Ryan V: Have a nice day.
Jeremy: I’m not in compliance
Jeremy: I’m 100% confused

That is the most annoying response ever. “Thank you for your cooperation” or “thank you for understanding.” I’M NOT COOPERATING!

So, I start a new customer service conversation with Jessica.

Jeremy: I am banned for life?
Jessica C: I can’t comment any more Jeremy.
Jeremy: Why not? I don’t understand……………
Jessica C: We aren’t authorized to do so.
Jeremy: You aren’t authorized to answer my questions?
Jeremy: If you are working around my question about being banned for life, then that leads me to believe that if I create a new account in compliance with the terms, I should be alright?
Jessica C: I can’t comment any further Jeremy.
Jessica C: This conversation isn’t being very productive.

Thanks again, I love that you guys can consult my problems! After she explained that we weren’t being productive, she cut me out… I guess she didn’t like that I was being a smartass at that point.

What Happened?

Originally, after consulting the terms and services numerous times, I figured I was banned for opening multiple accounts. However, I did not do it all under my name and with my credit card. I used a gift card that a friend gave me, but used my address, so I figured they thought I was stealing credit cards or something. However, I do not believe that is the underlying reason.

The only reason I tried to open a new account, is because I got a free advertising voucher for opening a new hosting account, and I wanted to use my money. So, I opened a new account and used the voucher. That’s what I did to get banned from advertising… for life. Maybe I’m being irrational, but I definitely don’t agree with that at all. I can understand banning my current accounts and taking the vouchers (which happened anyways), but why stop me from actually paying them advertising dollars in the future?

On top of that, they have the nerve to display this image on my control panel:

Hey dumbshits… I’m banned.

To anyone I have not talked to in the Google customer service department, have yourselves a great weekend. If you are in the Google customer service department… you suck.

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